Frequently Asked Questions
Is Public TV 13 more than one channel?
Public TV 13 broadcasts in digital on channels 13.1, 13.2 and 13.3 (VHF) 24 hours a day.
- 13.1. Public TV 13’s local programming schedule in standard definition (SD)
- 13.2 TV13/HD, our high-definition (HD) broadcast of the PBS HD schedule
- 13.3 TV13/Plus, the PBS schedule on a 3-hour delay in standard definition (SD)
After installing a new digital TV or converter box, antenna viewers will need to re-scan their channels in order to find our 3 digital channels, and other local digital channels. See below for instructions for cable viewers.
How can I watch Public TV 13’s three channels?
Over-the-air antenna viewers will need either a set-top digital TV converter box or a television set equipped with a digital ATSC tuner. Viewers in fringe areas may need to upgrade their antennas in order to receive digital TV. For tips on digital reception and converter boxes, see our Digital TV FAQ.
Can I get more than one Channel 13 on cable?
Many cable viewers with digital TVs now have the option of tuning in more than one Channel 13.
On the Charter Cable basic tier, all three of our digital channels (and six other locals) are available for subscribers with digital TVs equipped with QAM tuners. You will need to re-scan the cable channels to find the new digital channels. This scanning can take 10 minutes or more, so be patient. You do not need to subscribe to the digital tier to receive these channels, but viewers with older cable installations may need to call Charter and request that they replace a filter that blocks digital channels. Charter digital tier subscribers can find SD channels 13.3 and 13.1 on 313 and 314. Charter HD tier subscribers will find TV13/HD 13.2 on Charter channel 783.
Other area cable companies also have the option of picking up Public TV 13’s additional channels, and some plan to upgrade their service to include them. Call your local cable provider for more information.
Can I purchase a copy of one of Public TV 13's local productions?
Our local documentaries and some episodes of our local series’ are available for purchase. Please see our Video Sales page for details.
Where's my FanFare?
If you didn't receive your FanFare it may be for one of the following reasons:
- It was lost in the mail.
- Your membership has expired.
- Your renewal was processed after FanFare labels were printed.
Should you wait until the last minute to renew your membership, you may miss an issue.
No matter the problem, please contact us at 800-227-9668. We'll immediately send you a FanFare and correct the problem.
Why has FanFare shrunk? Where are the weekend daytime program listings?
When postal rates went up we had a significant, unexpected increase in mailing costs for FanFare. In an effort to keep costs in line with what we have been spending in the past, we decided that it was necessary to cut down the size of the guide in order to use the Post Office's "letter-sized" bulk mail rate. Reducing the overall size of the publication without adding extra pages meant cutting some content. We decided that cutting the weekend daytime listings was preferable to cutting out the photo/highlight boxes or cutting program descriptions overall. Daytime programs are listed in our daytime grid, found on page 4 of FanFare. You can also find complete listings on our schedule grid page.
Where's my Thank-You gift?
If it's an item we have in stock we can normally get the Thank-You gift in the mail within five business days. If it's an item that needs to be ordered, it can take anywhere from two to eight weeks (depending on supplier availability) to get it to you. For more information, contact Marianne Eyer at 800-227-9668.
When should I renew my membership?
We are now printing your expiration date on the FanFare mailing label. You'll get renewal notices a few months prior to your subscription's expiration. Remember, if you wait until the last minute to renew, you may miss an issue of FanFare.
Will I receive a pledge acknowledgment in the mail for tax purposes?
Each year at the end of January, Public TV 13 automatically mails out printed pledge acknowledgments to Partners who have contributed $250 or more to the station. If you would like to receive a printed acknowledgment for a contribution of less than $250, please contact us to request one and we'll be glad to mail it to you.
Is online pledging secure?
Public TV 13 is very serious about protecting the billing information entrusted to us by our Partners. When you click the "Submit Form" button on our online pledge form, your information is sent to a secure server where it is kept until it is entered into our membership system. If you have concerns about pledging online, we are always glad to take pledges by mail or by phone during regular business hours (8 am-5 pm ET) at 906-227-1300 or 800-227-9668.
Why do I hear weather information instead of program audio on Public TV 13?
WNMU-TV provides a "second audio program" (known as SAP) during our broadcasts. In cooperation with the National Weather Service, our Channel 13.1 SAP provides local weather forecasts. If you are hearing this audio, your television is set to listen to the second audio program. To receive our regular TV13 audio, you need to go the audio setup menu on your TV or VCR and select "stereo" or "mono" instead of "SAP." Some remote controls also have a button labeled SAP or Audio to control this feature.
Why do I hear Public Radio 90 instead of program audio on Public TV 13?
WNMU-TV provides a "second audio program" (known as SAP) during our broadcasts. On Channel 13.3, our SAP provides audio from Public Radio 90 broadcasts. If you are hearing this audio, your television is set to listen to the second audio program. To receive our regular TV13 audio, you need to go the audio setup menu on your TV or VCR and select "stereo" or "mono" instead of "SAP." Some remote controls also have a button labeled SAP or Audio to control this feature.
Can I publicize my community event on your station?
WNMU-TV does not provide on-air community calendar listings and we can not broadcast your pre-produced video public service announcements or PSAs. With that in mind, if you still want to send us news releases or announcements, you may email them to our main address: dtv13@nmu.edu.
With one month's advance notice, WNMU-TV can help local groups promote events on What's UP?, a three to four minute community calendar interview program. See this page for more information.
Answers to Digital TV Questions
Click here to view our digital TV FAQ page
More questions? Email us.